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Addington Road Surgery

Addington Road Surgery are looking for a Level 3 Customer Service Specialist to be the face of the surgery. Meeting and greeting patients, all other key staff will be a key focus and is integral, making them feel welcome and handling busy periods and challenging situations.

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What will the apprentice be doing?

• Strong communication and interpersonal skills to effectively engage with patients, healthcare professionals, and staff
• Proficiency in Microsoft Office for handling administrative and clerical tasks
• Excellent organisational abilities to manage multiple responsibilities efficiently
• Attention to detail to ensure accuracy in scheduling, patient record management, and coordinating care
• Ability to multitask in a fast-paced healthcare setting
• Empathetic and patient-focused approach to provide compassionate support and assistance
• Ability to work effectively within a triage system, ensuring patient needs are addressed promptly and directed to the appropriate clinical or non-clinical pathway

What is the expected career progression after this apprenticeship?

• Retained into the role Full time or upskilled into other roles within the surgery

Annual wage

£11,778 to £19,047.60 a year

Expected duration

1 Year 3 Months

Possible start date

05 May 2025

Date posted

31 Mar 2025

Reference number

1000310273

Positions

1 available

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Punctual, Time management

Qualifications

GCSE Maths & English (Grade Grades 4-9 (A*- C)) Desired

Things to consider

Addington Surgery strives for excellence in holistic healthcare, this means being empathetic and putting the patient and their care 1st. Always leading by example in the work.